Terms
- Packages include complete consulting services to plan & design own platform/website with the specific features presented on these websites (with the live demos). Technical solutions involve hardware, software, communication technologies and training, know how & assistance to setup / run / configure / customize various features and functionalities on own platform. Services are provided under Terms of Service.
- The proposed technical solutions do not come pre-loaded with content. VideoWhisper recommends technical solutions exclusively, and not website content or user data. Services refer to the technical features and capabilities, not content.
- Consulting services are centered on expert guidance, knowledge transfer, training, without involving the creation or transfer of intellectual property rights. Packages do not refer to buying intellectual property rights.
- Each plan is for a website (domain) and all domain levels must be specified (if your platform is on a subdomain).
- If you don't have a domain registered for this project, yet, you can register a new domain for your project (free whois privacy). For an extra discount, use coupon: videowhisper
Please make sure you register a non-offensive domain that meets Terms of Use and will not cause disruptions with service providers (domain registrars, data centers, billing websites).
- Proposed technical solutions involve multiple software packages, configurations, services under different terms depending on providers. PHP integration code usually comes as full source code (WordPress plugins, GitHub repositories), configuration files as text, database structures as SQL, NodeJS server scripts as JS code. ReactJS, Java server modules are available compiled/minimized for production.
- Any software involved in proposed technical solutions (in example WordPress and plugins) is licensed for usage under certain terms, not sold and licensing terms are usually included. Licensing depends on distribution: in example PHP code in WordPress & plugins is under GPL (free).
- For proposed solutions upgrades can be downloaded anytime from official repositories and some can be applied automatically (as for WordPress plugins). To apply the update, an installation of update is required (not included) and it may reset customized files in that package.
- Before ordering, make sure you review the live demos and downloads, you understand solution requirements and limitations, for the specific features you need.
If you need assistance locating demos/downloads for the specific features you need, or need other clarifications, Consult VideoWhisper.
- Services and solutions are available under terms mentioned on their sites and order pages. Ordering or using these sites and services is an agreement of these terms, including: Terms of Use, Privacy Policy, and billing site / reseller terms Stripe Service Agreement, BlueSnap Terms and Conditions. BlueSnap Inc is a Reseller / Merchant of Record for VideoWhisper services. When you order with a reseller you buy services from the reseller and we sell the services to the reseller.
Delivery
- Please allow around a couple of working days after ordering to get started with your project. Depending on exact time of ordering, non working days, complexity, it can take few days. Faster you order, faster you get started.
Billing
- Plan subscriptions can be cancelled anytime from billing site where order was placed (Stripe, BlueSnap, Paypal). Cancellation stops automated renewal.
If you don't want to renew, make sure you cancel before next billing date. Live demos and downloads are available for evaluation prior to ordering your own setup. Contracted services are not returnable due to their nature.
- Manage subscriptions, billing details, invoices from the billing websites where you placed your order:
– If you ordered on Stripe, useStripe Customer Portal to manage your subscription and billing details, with your order email, per Stripe Terms.
– If you ordered on BlueSnap Inc (Reseller/Merchant of Record), you can Manage billing details / subscriptions / invoices – web based and automated (does not involve support), on billing site per BlueSnap billing Terms and Conditions. To manage BlueSnap billing, you can retrieve credentials from their site (use order number and order email to get account details), for each order. BlueSnap Inc is a Reseller / Merchant of Record for VideoWhisper services. When you order with a reseller you buy services from the reseller and we sell the services to the reseller.
- We reserve the right to suspend services, during or after billing issues, reversals, disputes, cases opened with banks or billing partners, without our prior consent. If due payments can't be completed or get suspended/reversed by accident, services can usually be reactivated/continued by reordering the items and also covering any fees associated to reversals and disputes.
NOT Included
- The technical solutions do not come pre-loaded with content. VideoWhisper provides consulting for technical solutions exclusively, and not website content or user data. Proposed turnkey solutions refer to the technical features and capabilities, not content or business services.
- Packages do not include consulting for extra websites, installations, upgrades, troubleshooting components not part of proposed solution. Additional services can be discussed for extra.
- Any other solutions/services except those described are NOT included. These services do not include legal or fiscal advice, registering your domain, graphic design, programming, marketing, billing processing, site management, reviewing user data or content.
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